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Privacy Policy

We appreciate and protect your privacy, therefore the present Privacy Policy (hereinafter referred to as the “Policy”) explicitly and transparently presents the principles of gathering and using the information applied on our website, as well as other information related to the protection of your personal data.

The policy regulates the cases where you visit our website, contact us regarding purchase of goods and services, ask us actual information, order our newsletters. The present Policy also is intended to notice you of your personal data processing operations.

We process your personal data in accordance with the General Data Protection Regulation (No 2016/679), the Republic of Lithuania Law on Legal Protection of Personal Data, the Republic of Lithuania Law on Electronic Communication, and other related legislation.

Processing your data, we are the data controller – UAB “DOMUS LUMINA”, company number 301105637, seat address: Kauno r. sav., Karkazų k., Karkazų g. 51.

THE PURPOSE OF PERSONAL DATA PROCESSING

In order to ensure transparency and responsible processing of personal data, we notice that personal data may be processed for the following lawful purposes:

  • providing services in order to conclude and exercise agreements, to administer customer database, including administration of customer claims;
  • to communicate with customers, to reply for asked questions,
  • to ensure accurate and updated information,
  • for direct marketing purposes, i.e. for submission offers, special offers, discounts, including newsletters;
  • to contact customers when purchased goods were forgotten or any inefficiencies related to the executed transactions were found out.

CATEGORIES OF GATHERED PERSONAL DATA

We gather and process personal data of the following categories:

  • main data that are necessary and compulsory for achievement of the aforementioned purposes: name, surname, date of birth, contact data, telephone number, email, etc.;
  • data that are necessary for provision of services or sale of goods: data on order, account information, data related to payments, etc.;
  • data on use of services, for example, scope of use of service, data gathered using cookies or other similar technologies, etc.;
  • data fixed in call records when you call by our telephone number or receive a call from our employees or representatives;
  • Data provided through promotional messages and offers from social networking account of DOMUS LUMINA on Facebook. By filling out the form of DOMUS LUMINA account on Facebook, entering the data requested in the message or offer, i.e. by submitting your personal data, you express the consent for using your personal data in the relevant message and for the purposes of personal data processing specified in this Policy. Personal data collected through Facebook platform for direct marketing purposes is handled only if you express your consent to receive newsletters, offers or other promotional material;
  • other data that are gathered with your consent and that are defined in detail when you are asked the consent.

LEGAL BASIS OF YOUR PERSONAL DATA PROCESSING

We gather and process your personal data only in accordance with the basis of legal processing established in legislation such as the legal basis of conclusion or execution of agreement when you conclude the agreement with us. Personal data may be also processed with your consent (e.g. for direct marketing purpose). Your consent must be clearly expressed, voluntary, comprehensibly laid down and must contain the purpose for which the data are used. If you do not desire to use your personal data for direct marketing purpose, your consent to process personal data may be easily revoked free of charge by email: export@domuslumina.lt or by telephone: +370 678 72444 and refusing of sending information messages in newsletters.

We are entitled to process your personal data also while the fulfilling legal obligations (in order to fulfil requirements of regulatory acts, to give replies to lawful inquiries of the state and municipalities, etc.) or on other legal processing basis established in legislation.

TERM OF DATA STORAGE

We store your personal data not longer than the purposes of data processing require or legislation provides where it defines longer term for data storage. Personal data are usually stored so long as reasoned requirements may arise of contractual relations or so long as it is necessary for implementation and protection of our legitimate interests. Unnecessary personal data are destroyed.

DATA TRANSFER

Processing your data, we undertake to follow confidentiality. Such obligation arises of provisions of the General Data Protection Regulation, the Republic of Lithuania Civil Code, and the Republic of Lithuania Law on Legal Protection of Personal Data. Information may be disclosed to other parties if it is necessary for conclusion or execution of agreement, or due to other lawful reasons and only subject to presence of legal basis of such disclosure. Information may be given to other parties on request of personal data subject in consideration of contractual obligations to other parties, e.g. leasing company, bank or other financial institution.

We may assign processing of your personal data to other processors (service providers) providing us services (performing works) and processing personal data on behalf of our company that acts as the controller. We are entitled to provide such data to:

  • processors performing us relevant works and providing services (intermediaries processing data in order to conclude and administer agreements with customers; IT companies processing data in order to ensure development, improvement and support of information systems; companies that ensure sending messages (newsletters) to customers, provide protection and other services).
  • companies maintaining debtors’ databases and administering debts;
  • courts, enforcement authorities or state institutions to the scope established by requirements of legislation and only subject to presence of legal basis;
  • other persons with your consent where such consent is given regarding particular case.

COOKIES

A cookie is a small piece of data sent from a website to the user’s computer or other machine while the user is browsing. In consideration of the browser, these data are kept in small files or in common file of different websites saved by cookies. Cookies are used by the majority of advanced websites in Lithuania and abroad. Cookies may be transmitted only where such option is provided in machine settings.

The cookies used on our website are used for defining the website visit frequency by the persons using our machine, saving the actions performed (e.g. defining the language of browsing on the website), provision a customer with the latest data, gathering the summarized statistics of the website visit frequency.

The given consent to use cookies may be at any time cancelled upon amending the website settings, switching off all cookies or switching them off (on) by one. It should be noted that this may sometimes reduce speed of browsing on the website, restrict operation of certain functions of the website or block access to the website. If you desire to set necessary (preferred) options of cookies, it is recommended to use help functions of the internet browsers.

We use cookies:

  • administering the website and determining disorders in our website operation, we may use IP addresses of our visitors’ computers. IP address is the unique code identifying a computer in the network. It may be used for defining a visitor and gathering demographic information;
  • using cookies, we gather data on use of services. Information on cookies, types of cookies and their intended use are provided below;
  • when you purchase goods or services in a store, we gather data necessary for proper execution of order, for example, name of good and details of order, contact data and related records.

Our website can use the following cookies:

Type SupplierPurpose
Essential cookies Domus Lumina Cookies required for smooth operation of the website domuslumina.com
Statistical cookies Google Analytics Cookies required for counting visits, traffic sources and user behavior which helps to measure and improve the website performance. The information collected by using these cookies is aggregated and anonymous.
Hotjar
Promotional cookies Google Tag Manager The suppliers of these cookies can use cookies to create user interest profile according to which the advertisements are provided on other websites. The cookies identify the browser and device.
Facebook Pixel
Functional cookies  Tawk Cookies of the plugin for live online chats.
YouTube Cookies required for smooth operation of YouTube videos and player.
AddThis Social sharing plugin cookies.

Gathered data are responsibly stored by us from loss, forbidden use or amendment. The premises, where gathered data have being stored, are physically protected from access of unauthorized persons. Furthermore, visitors’ data are saved in database that is protected from forbidden access through a computer network.

NEWSLETTERS

Entering your email address on our website, you may order newsletters that will allow firstly to know special offers and news.

After ordering the newsletter, we will use your email address only with your consent that may be revoked by you at any time. We are entitled to transfer your email address to third persons that provide specialized advertising services only in order to send you the newsletter intended to you.

After sending the newsletter, we are entitled to gather statistical data on your behavior, for example, whether you opened email, what links were clicked on in order to ensure you quality of services provided and services.

We will use your personal data for direct marketing purpose until your refusal to receive our newsletters and other offers. You may refuse the subscription to the newsletter by clicking on appropriate link at the bottom of the newsletter or by other way specified in the present Policy.

PERSONAL DATA SAFETY

Your personal data are responsibly and safely processed. While defining measures for processing of personal data and during processing of data, we implement appropriate technical and organizational measures for protection of data intended to protect your personal processed data from accidental or unlawful destroy, modification, loss, disclosure, as well as from any other unlawful processing, specified in legislation. Our employees are in writing undertaken to fail disclosing and distributing to third parties information received at the workplace on the company customers, including the website visitors. Personal data safety measures are defined in consideration of the risk arising of personal data processing.

RIGHTS OF DATA SUBJECTS

You are entitled to:

  • appeal for providing information on your personal data processed, the source and the way of gathering and processing of personal data by our company;
  • appeal for rectification of your personal data and (or) suspension of processing of such personal data, except for storage, failure of their processing, their destruction where data are incorrect, incomplete or inaccurate, or where they are unnecessary in consideration of the purposes for which they were gathered;
  • appeal for the destruction of personal data or failure in their processing, except for application for failure to store personal data. Such data are not stored only where it is defined upon acquainting with personal data that the personal data are unlawfully and unfairly processed;
  • fail giving consent for processing your personal data where the data are processed or will be processed for direct market purposes or legitimate interest aimed by our company or third person who is given personal data;
  • cancel at any time given consent to process data for direct market purposes;
  • receive your personal data, which you have provided to our company, in a structured, commonly used and machine-readable format and to transmit those data to another controller or to require the transmission of such personal data to another controller, where technically feasible (right to data portability).

Any your rights and complaints may be noticed by email: export@domuslumina.lt or telephone: +370 678 72444, as well as upon arrival to any our salesroom.

In case of failure to settle a matter, you are entitled to appeal to the State Data Protection Inspectorate (A. Juozapavičiaus g. 6, 09310 Vilnius, email: ada@ada.lt, ph. (8 5) 271 2804) that is responsible for supervision and control of legislation regulating personal data protection.